Hi, how can we help?

[Product Ratings] How do I rate the courier service for the item that I purchase?

English | Bahasa Malaysia

 

To rate the courier service, please follow the steps below:

 

Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Case Tracker 2 (1).gif

 

Step 1: Go to the Me tab

Step 2: Click on To Rate

Step 3: Select the order you wish to rate 

Step 4: Click on Rate 

Step 5: Rate Product Quality 

Step 6: Add Photos and/or Videos

Step 7: Write a Review on the product

Step 8: Toggle on Leave Your Review Anonymously if you choose 

Step 9: Rate the Seller’s Service, Delivery Speed and Driver’s Service

Step 10: Leave a Review on the Courier's Service 

Step 11: Click on Submit

 

You can evaluate an order from various perspectives based on:
 
  • Product Rating
  • Seller Service
  • Delivery Speed
  • Driver Service
 

⚠️ Note:

 

  • A low rating for Delivery Speed and Driver Service will not be calculated into the seller's overall product rating
  • If the low rating is caused by Product Rating or Seller Service or a combination of either one of the two, the rating will affect the seller's overall product rating. 
  • You can provide feedback on the courier service to share your experience with us
  • You need to rate all 4 areas before you can submit your rating
 

Find out more about how you can rate your product purchased by taking a look at our Help Center Article - How do I rate and review a product?

Are you satisfied with the article?
Satisfied
Unsatisfied